• Opening Time : 8:00 AM - 5:00 PM

Contact Info

5th Floor Tourism Fund Building Valley Road, Nairobi. +254 020 2978000 info@tourismfund.co.ke

Survey

Stakeholder Satisfaction Survey

Tourism Fund is carrying out an External stakeholder satisfaction survey, as part of improving service delivery and organizational efficiency. Kindly take a few minutes to respond to the questions outlined in this questionnaire. Be assured that the data collected will be treated with utmost confidentiality, anonymity and will only be used for the purposes of this survey.

Section One: Demographic Information

1. What is your gender?(Required)
2) How long have you have you served as a levy agent on behalf of Tourism Fund?(Required)
3)What is your designation?

Section B: Service Delivery

Strongly disagreeDisagreeNeutralAgreeStrongly agree
TF’s payment processes are easy to understand and follow.
TF’s customer complaint management process is effective.
TF’s practices are customer centered
The 2% Tourism levy remitted improves the tourism sector
Tourism Fund communicates effectively to you
Would you recommend Tourism Fund to a new levy agent who meets the statutory requirements
Tourism Fund acts in the best interest of the Tourism industry in Kenya
Tourism Fund has a harmonious working relationship with its customer and interested parties
Tourism Fund operates in accordance with all relevant laws and procedures when engaging with its stakeholders
Tourism Fund takes drives Tourism development in Kenya
Tourism Fund objectively engages stakeholders
Tourism Fund staff are courteous
Tourism Fund staff are considerate to your needs
Tourism Fund staff informs you of the progress of your inquiry
Tourism Fund staff spend enough time attending to your needs
Tourism Fund strives for the highest ethical standards
Tourism Training Revolving Fund Is designed to support training goals in tourism industry.
Tourism Fund stakeholder initiatives motivate the growth of the Kenyan Tourism and Hospitality sector.
Tourism Fund, is fulfilling its mandate of capacity building through supporting Kenya Utalii College and the Tourism Upskilling Program

Section C: Brand Communication

Strongly disagreeDisagreeNeutralAgreeStrongly agree
Tourism Fund website is user friendly
Tourism fund website is informative and up to date
Tourism Fund social media accounts are up to date
Tourism Fund uses social media comprehensively to communicate to its customers and other external stakeholders
Tourism Fund social media accounts response rate are acceptable
Tourism Fund Logo is clear and memorable
Colors used in the logo communicate the Tourism Fund brand.
Colors associated with TF present a strong image

Thank You